There are four categories of people who can access IdeasTracker:

• Systems Administrator - sets up the software, adds other administrative users, and customises branches, departments and idea statuses
• HR Administrator - administers User accounts, updates information on the News page
• Opportunity Director - monitors idea threads and knowledge for opportunities, creates custom knowledge forms
• User - creates and replies to ideas, adds knowledge, searches ideas and knowledge. Most employees are Users.

Applying for an account is as simple as clicking 'Create New User', filling in the form and waiting until the HR Administrator approves it. The new user is emailed confirmation.